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Home // Support // How to use the ID Trust Console
Step 1: Enable/disable the ID Trust feature
Please note that the ID Trust feature is enabled by default.
Business Account:
Login to your Secured Signing account.
Go to My Account > My Settings > Video Signing.
Check Enable ID Trust – Face Match to enable the feature and wait for the confirmation pop-up in the top-right of the screen.
Enterprise Portal:
Login to the Secured Signing enterprise portal.
Go to Settings > Video Signing.
Check Enable ID Trust.
Click Save at the bottom-right of the page.
Go to My Account > My Settings > Notary.
When ID Trust is enabled, a face match will be performed on invitees with ID Verification and/or Realify enabled in video signing and RON meetings, comparing an image of them from in the meeting with their IDV selfie and/or their Realify deepfake detection.
The first ID Trust facial match will run automatically 30 seconds after the first invitee joins the meeting, checking the invitees’ webcams against their IDV selfie and/or their Realify deepfake detection video.
After the first ID Trust facial match, additional facial matches will be run every 3 minutes.
On the second automatic facial match, a deepfake image scan will also be run on the invitees’ webcam images.
Please note the ID Trust facial match is only run for invitees who have IDV and/or Realify enabled. If no invitee has either enabled, no facial match will be run.
Once the first ID Trust facial match is completed, the ID Trust Console button will display in the top-left of the page. The colour of the button will reflect the invitee with the lowest result. The colours are as follows:
Clicking the button will display the ID Trust Console pop-up, where each invitee will have a drop-down bar showing the following information and buttons:
Clicking the drop-down bar shows more details about the invitee’s facial match, including the following:
The following buttons are at the bottom of the pop-up (note that if all invitees are a likely match, only the Test All Again button will display):
ID Trust is a feature that runs a facial match comparing an image taken of the invitee’s webcam during a Video Signing or RON meeting with images taken before the invitee joins the meeting, specifically the selfie taken during ID Verification and/or an image taken during the Realify deepfake detection.
ID Trust runs the first facial match 30 seconds after the first invitee joins the meeting and runs an additional facial match every 3 minutes throughout the session.
Information/actions included in the ID Trust Console:
If you encounter any difficulties setting up this new feature, please reach out to our support team for assistance.